Nick Popa

Telecommunications Sales Engineer
Professional Resume

Ascom Timeplex   1990 - 1999

Sr. Systems Engineer

Timeplex manufactured telecommunications equipment such as TDM Switches, Frame Relay Switches, Packet Switches and Routers.  My position, uniquely created for me, was to provide multifaceted technical support for Sales, Marketing, and Customer Support.  At times, I worked with Engineering and Field Service organizations as a Product Specialist of our Packet and Router products on site for emergency situations.
  • Won $20M contract for 500 branch bank network. Pressured by Cisco selling pre-released routers, I proposed a scaled network demo of resiliency to bank management. Network test, documentation and diagrams of scenarios, resolved bank concerns, resulting in a signed contract the next day.  Each company presented Excellence & Outstanding Achievement Award for dedication and ongoing support.
  • Successfully resolved complete outage of an Albany, NY, bank 125 sites network by troubleshooting complex system issues bringing network online within three hours. Redesigned network and configurations for optimal performance and documented all configurations.  
  • Selected to provide Consulting Services to Telecom Soluciones S. A. in Buenos Aires, Argentina, Embratel in Rio de Janeiro & Sao Paulo, Brazil, BanCafé in Bogotá, Columbia and British Telecom in Manchester, England on packet network concepts, design, implementation, troubleshooting and maintaining networks.  
  • Received Award for Outstanding Technical Support for key account, Kaiser Permanente.
  • Selected to join new “core technical expertise” group relocating from San Mateo, CA to Clearwater, FL in 1994. 
  • Awarded Sales & System Support “Systems Engineer of the Quarter.”
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